FINANCIAL SERVICES GUIDE

Issue Date 6 October 2020

Purpose and Contents of this Financial Services Guide

This Financial Services Guide (“FSG”) is prepared by EML Payment Solutions Limited ABN 30 131 436 532 (“EML”). Under its Australian Financial Services Licence, EML is authorised to provide financial services including arranging for the issue of non-cash payment facilities such as a reloadable physical or tokenised card (“Card”).

This FSG is issued by EML at the request of IN.C.C Payments Pty Ltd ABN 94 623 555 699 (“INCC Payments”, "Representative" or "We"), an Authorised representative of EML, Authorised Representative number 1283787. This FSG is an important document, which provides information about the financial services offered by INCC Payments and EML and is designed to assist you in deciding whether to use the services offered in this FSG.

After reading this FSG, you will know:

§   Who we are and how to contact us;

§   What financial services can be provided to you and how these services will be provided to you;

§   How we (and any other relevant persons) may be remunerated;

§  Whether any relevant associations or relationships exist that may influence our general advice;

§   How we maintain your personal information; and

§   How to access our internal and external complaints handling arrangements.

The content of this FSG is general information only and does not take into account any person’s particular needs or objectives. EML and INCC provide no warranty as to the suitability, for any person, of the services outlined in this FSG.

If you need any more information than is contained in this document, please contact EML or INCC. You have the right to ask us about our charges, the type of advice we will provide you, and what you can do if you have a complaint about our services.

About EML

EML is an Australian Financial Services Licensee, Licence No. 404131. EML arranges for the issue and distribution of the Card.

EML can be contacted via:

Phone:             1300 739 889 between 8:30am to 5.00pm Queensland time. Mail:       Level 12, 333 Ann Street Brisbane QLD 4000

Email: support@emlpayments.com.au Internet: www.emlpayments.com

INCC Payments will be acting on behalf of EML at all times when:

§   INCC Payments arranges for the sale and distribution of, and provides general financial product advice in relation to, the Cards and

§   INCC Payments promotes the Prepaid Solution.

EML is responsible for those financial services provided by INCC Payments as its Authorised Representative. EML has authorised INCC Payments to distribute this FSG.

Authorised Representatives

INCC Payments is authorised by EML to arrange for, and to provide general financial product advice in relation to the Card. INCC Payments is not authorised to give you personal financial product advice in relation to the Card.

You can contact INCC Payments from anywhere in Australia using the contact details below: Mail:  PO BOX 94 Newtown NSW 2042 Australia

Email:              hello@incccards.com.au

Website:          www.inccpayments.com.au (Live chat available)

What kinds of financial products and services can INCC Payments provide?

INCC Payments is authorised by EML to provide general financial product advice to retail and wholesale clients in relation to deposit and payment products limited to Non-cash payment products.

The Card is a facility for making non-cash payments (a reloadable prepaid Mastercard product) issued by EML.

This means that INCC Payments can:

§  Arrange for the issue of the Card by EML to you;

§  Provide general financial advice in relation to the Card; and

§   Publish or issue certain promotional material in relation to the Card.

INCC Payments and its associated companies are not authorised to provide (and EML itself does not provide) personal advice about financial products. Personal advice is advice when your objectives, financial situation or needs have been or would be expected to be considered. This means that INCC Payments will not take your objectives, financial situation or needs into account whenever it gives general advice (in publishing or issuing promotional material) about the Card.

It is your responsibility to decide whether any general financial advice given by INCC Payments in its promotional material is suitable for you, or to get personal advice from a financial adviser who holds an Australian Financial Services licence or who is an Authorised Representative of an Australian Financial Services licence and who is authorised to provide personal advice.

INCC Payments can only provide general advice on non-cash payment products limited to the Card. INCC Payments cannot advise you on, or influence you in favour of, a financial product that is not a product that we are authorised to provide advice on.

Please be aware that EML shall not be responsible where the Representative provides any services to you, which are outside of their authorisation limits. You should therefore ask the Representative to confirm specifically that the service or product relates to deposit and non-cash payment products, prior to acting on any general advice.

A Product Disclosure Statement will be provided to you

Before or at the time you are offered the Card, EML or INCC Payments will also provide you with, or explain how to access, a Product Disclosure Statement ("PDS") for the Card. The PDS contains information about the costs, benefits, risks and other features of the recommended financial product. You should read this information to enable you to make an informed decision prior to acquiring the Card.

Can I provide INCC Payments with instructions?

You may provide the Authorised Representative with specific instructions by letter, email or other means (as agreed with the Authorised Representative).

Disclosure of any relevant conflicts of interest

EML and INCC Payments are not related entities. INCC Payments does not have any relationships or associations that might influence them in providing you with its services.

How are EML paid for providing financial services?

EML receives interest income from Australia and New Zealand Banking Group Limited ABN 11 005 357 522 (AFSL 234527) (“ANZ”) (an Authorised Deposit Taking Institution) on the total cardholder funds held in ANZ’s accounts in relation to the Card. This interest income cost is not borne by Cardholders. Employees of EML do not receive, whether directly or indirectly, any fee, commission, benefit or advantage (pecuniary or otherwise) in connection with the financial services provided.

The table above represents a summary of the fees payable to INCC Payments and EML in connection with the Card. Further information, including details of other fees, is contained in the PDS for the Card.

INCC Payments directors and staff are remunerated by salary that includes superannuation benefits. Employees of INCC Payments do not receive, whether directly or indirectly, any fee, commission, benefit or advantage (pecuniary or otherwise) in connection with the financial services provided.

The Available Balance on your Card is in Australian dollars. Transactions made in a currency other than Australian dollars will be subject to the prevailing Mastercard exchange rate at the time plus a 2.99% foreign exchange fee.

Example of Foreign Exchange Fee:

You make a purchase from a merchant located outside Australia (e.g. USA);

At the time, Mastercard’s prevailing exchange rate is US$1.00 = $0.95 Australian; You spend US$200.00;

The Australian dollar amount is US$200.00 x $0.95 = $190.00; The foreign exchange fee is therefore 2.99% x $190.00 = $5.68

EML’s record keeping obligations

EML will seek to ensure that comprehensive and accurate records of all services and products and client dealings are properly maintained.

How can you access EML’s complaints handling arrangements?

EML is a member of the Australian Financial Complaints Authority (“AFCA”). If you have a complaint regarding the provision of financial services to you, you should take the following action:

§   Speak to an Authorised Representative about your concerns, or

§  Contact EML on 1300 739 889 during business hours and ask to speak to our Customer Support Staff.

If after speaking to an Authorised Representative or our Customer Support Staff, your complaint is not resolved within 21 days, please put your complaint in writing and send it to us, addressed to:

The Complaints Officer EML Payment Solutions Ltd Level 12, 333 Ann Street

Brisbane QLD 4000

Whilst every endeavour will be made to resolve the matter promptly and impartially, if you are not satisfied with how your complaint is dealt with, you can elect to refer the matter, free of charge, to AFCA. AFCA can be contacted at:

Australian Financial Complaints Authority ABN 67 131 124 448 Mail:    GPO Box 3, Melbourne VIC 3001;

Phone: 1800 931 678

Email: info@afca.org.au

Alternatively, other matters can be referred to the industry regulator, the Australian Securities and Investments Commission (ASIC) on free-call 1300 300 630 or visit the website www.asic.gov.au.

Professional Indemnity Insurance